Communication Agent

Engages debtors with empathetic, human-like dialogue, negotiating payment terms and processing payments autonomously while preserving relationships.

Communication Excellence

Uses natural language processing to engage with understanding and compassion, maintaining dignity.

Negotiates payment terms, schedules, and amounts based on debtor's financial capacity and preferences.

Seamlessly communicates across SMS, email, WhatsApp, and voice calls with consistent messaging.

Conducts natural voice conversations with speech recognition and synthesis capabilities.

Maintains conversation context and history to provide relevant, personalized responses.

Prioritizes maintaining positive customer relationships while achieving collection objectives.

Actively listen to understand the debtor's situation and constraints

Work together to find mutually acceptable payment solutions

Provide ongoing support and flexibility throughout the process

Acknowledge situation with empathy

"I understand this is difficult"

"Let's work together"

Find mutually acceptable solutions

"What works for you?"

"Let's find a solution"

Maintain relationship throughout process

"We're here to help"

"Thank you for working with us"

SMS

→

Voice Call

→

Experience collections that preserve relationships while achieving results.